By choosing EcoSysIP, you are selecting a trusted partner who will not only contribute to the success of your IT projects but also to the agility and security of your infrastructure.
1. Receipt of request
Contact channels: You can submit your support requests by e-mail, telephone or via our online portal.
Registration: Each request is automatically registered in our ticket management system, where it receives a unique identifier.
2. Classification and prioritization
Initial analysis: Our team assesses the request to understand the nature of the problem and its potential impact.
Prioritization: Requests are prioritized according to their urgency and importance to your operations.
3. Allocation and resolution
Assignment to Technician: The ticket is assigned to a specialized technician according to the nature of the problem.
Intervention: The technician resolves the problem using the most appropriate tools and procedures.
4. Follow-up and communication
Updates: We keep you informed of the progress of the resolution at every stage.
Validation: Once the problem has been solved, we confirm the resolution and check that the solution meets your expectations.
5. Closing and analysis
Ticket closure: Once the problem has been resolved and validated, the ticket is closed.
Post-intervention analysis: We carry out an analysis to assess the effectiveness of the resolution and identify opportunities for improvement.
